EX–CX Diagnostic
Question 4 of 15
Section 1 — Operating Model
How would you describe the current relationship between your employee experience and customer experience functions?
A
We treat employee experience and customer experience as separate functions with little coordination.
B
We share data between EX and CX teams occasionally, usually around annual planning cycles.
C
We have a defined operating rhythm where EX and CX leaders co-own specific outcomes.
D
EX and CX are fully integrated under a unified experience strategy with shared metrics and accountability.